Include the account email, payment date, pack purchased, and Stripe receipt ID.
Human support
How can we help?
Copy the support address below and send your message from any email app. This avoids opening an empty browser tab when no default mail app is configured.
Emailsupport@prepdossier.com
We usually reply within two business days.
Help us resolve it faster
Include the company, role, dossier status, and a screenshot of the problem.
Include the account email, payment date, and a short explanation of what went wrong.
Never send passwords, full card details, or authentication codes. PrepDossier support will not ask for them.